Get Opioid Resources and Personal Support Sent Straight to Your Phone Via Text

Help + Hope by Text - SMS messages about opioids

The opioid epidemic in our country has impacted countless families. Unfortunately, the needs of parents and caregivers are often neglected by mainstream care, and every day more families are turning to us for help and support.

We’d like to introduce you to Help & Hope by Text, a way to get customized, mobile messages on your cell phone that provide you with personalized, ongoing support and relevant resources for families struggling with heroin and other opioids.

In other words, parents and caregivers who are concerned with their son’s or daughter’s opioid use can sign up to receive text messages —informed by parents who have been there themselves — containing evidence-based resources, tips, skills, support and hope. Parents can also text “CHAT” to connect with one of our Parent Helpline Specialists at any time, if and when they’re ready.

How It Works

It’s a simple process to sign up:

  • Enter your mobile phone number or text JOIN to 55753.
  • Answer a quick series of questions about your child and his or her substance use in order to help customize the messages you’ll receive.
  • Receive messages with information, support and hope specific to your family’s needs.
  • Text CHAT at any time to speak directly with a Parent Helpline Specialist.

What You’ll Receive

Messages will share important information and useful evidence-based skills and suggestions to help you better communicate and get the help your child struggling with opioids needs, such as:

  • Life-Saving Information: Learn how to guard against and respond to overdose.
  • Strategies to Help Motivate Your Child: Understand the benefits and concerns of different treatment options for opioid disorder.
  • Reminders to Take Care of Yourself: Get tips on how to better take care of yourself in order to help your child.
  • Live Support: Connect live with our Helpline Specialists to ask questions and receive additional support.

Don’t forget that you’re your child’s best advocate. We’re here to be yours.

Help & Hope
By Text
Get support and information by text to help your son or daughter struggling with substance use. Learn more >>
    User Picture

    Charlene Eckert

    April 16, 2018 at 1:10 PM

    I’m not sure if my question went through…it’s asking me to leave a comment.

    User Picture

    Charlene Eckert

    April 16, 2018 at 11:55 AM

    Would this text/help center be able to help a family that is in the emergency room with their loved one that is on the Vivitrol shot–to tell the family what kind of pain medication is safe for the person that has been in an accident, when the medical staff doesn’t seem to know anything about the Vivitrol shots.

      User Picture


      April 16, 2018 at 2:37 PM

      Hi Charlene,
      Thanks for your question. For the most part, this resource is to provide day-to-day support and is not meant to be used in crisis/emergency situations.

      That said, there is an article on the website at this link about Vivitrol:
      The article suggests that any person using Vivitrol should carry a wallet card or wear a bracelet identifying the use of the medication.

      This is information from the Vivitrol website:
      “In the event that you need medical treatment, be sure to tell your healthcare provider that you are receiving VIVITROL treatment and the date of your last injection. This is important because VIVITROL can also block the effects of opioid-containing medicines that might be necessary to block pain in an emergency.

      While on VIVITROL, suggestions for pain management include regional analgesia or use of non-opioid analgesics. If opioid therapy is required, it should be administered by specially trained healthcare providers and the patient should be monitored closely.”

      You can also download a wallet card here:

      I hope this helps.

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