Get One-on-One Help to Address Your Child’s Substance Use

Sometimes you simply need a one-on-one connection. We have trained and caring master’s-level specialists ready to help any parent struggling with a son’s or daughter’s drug or alcohol use. They are here to listen, help you find answers and make an action plan.

A note about parents: We know supportive roles in a child’s life come in many forms. Whether you are a parent, stepparent, grandparent, foster parent, aunt, uncle, supportive sibling or another caregiver, our Helpline is here for you.

You can connect with our Helpline specialists in the following ways:

Our specialists will listen to your story — the challenges, setbacks, obstacles and myriad emotions that often go along with a child’s substance use. Given that there is no one-size-fits-all approach and each family is unique, they’ll propose a personalized course of action, offering the best tools and resources to help you help your child, yourself and your family.

All communications are confidential and services provided free of charge, with the exception of any messaging or data rates accrued via text message.

Learn more about what separates our parent services from treatment referral services you may see advertised >>


Talk on the phone with one of our specialists to tell your story and ask questions about the best ways to get help for your son, daughter or loved one.

Send an Email

Send an email to begin getting personalized help. Our specialists will get back to you within 24-48 hours with an emailed response. To allow our specialists to provide the best help possible, please include as many details as possible in your message, such as:

  • Your son or daughter’s age
  • The primary drug you’re concerned about
  • Whether or not your child has been to or sought treatment
  • Any questions you may have

Send a Text Message to 55753

Send a text message to 55753 to begin getting personalized help. Our specialists will get back to you within 24-48 hours with a text message response. To allow our specialists to provide the best help possible, please include as many details as possible in your message, such as:

  • Your son or daughter’s age
  • The primary drug you’re concerned about
  • Whether or not your child has been to or sought treatment
  • Any questions you may have

If you’d prefer to use Facebook Messenger, the same Helpline Specialist connection is available on that platform as well. Simply “Like” our page and click “Send a Message” to connect with a Specialist.

Our Helpline is not a crisis hotline. If you are in need of immediate or emergency services, please call 911 or a 24-hour crisis hotline such as the National Suicide Prevention Lifeline 1-800-273-TALK (8255) or the National Domestic Violence hotline 1-800-799-SAFE (7233).

telephone-support helpline parent and parent coaching

"You were a safety net when I felt like I was drowning. You had resources to suggest and knew just what to say. Thank you for being there."

Helpline caller

Frequent Asked Questions about Our Helpline

I’d like to talk to someone, but is this right for me and my situation with my son or daughter?
Our Helpline specialists will meet you wherever you are on your journey. Some families might have a feeling or suspicion that their child is misusing substances and aren’t sure what to do next; some families have a child who has struggled with substance use disorder for years and need more resources and advice on what treatment is best. Regardless of where you and your family are, our Helpline specialists will listen, help you make an action plan, and empower you to seek support and resources in your community.

Keep in mind that the Helpline is not a crisis line, and for any emergencies you should always dial 911.

What will we talk about?
It depends on your situation and what you want to cover in your conversation. Some parents simply want someone to listen to their story without judging them. Some parents are looking for new ways to communicate and tips on how to better get through to their child. Some parents want to work on a plan of action to tackle a specific circumstance. There is no one-size fits all and every family is different, so these conversations will be different and will depend on what you need.

Is this conversation confidential?
Yes. Everything is free and confidential. You can even use a fake name (or give no name at all) if that makes you more comfortable.

I’ve called a dozen “free” numbers and they’ve all tried to sell me treatment. How are you different?
If you’ve searched online for help or treatment for your loved one, you’ve likely encountered what are advertised as free treatment referral services — which are frequently affiliated with private, for-profit treatment providers. Unfortunately, many of these provide families with untrustworthy treatment information at a time when they need the most help. The Partnership is a nonprofit organization, and our Helpline services are made available for the sole purpose of helping you find the best solutions for your child and your family.

Will you help me find treatment for my son or daughter?
We will absolutely help empower you to find the right type of treatment for your son or daughter’s situation. We are not affiliated with any treatment provider and will not send families to providers that we have not vetted. What we can do, if given your zip code, is direct you to trusted treatment center locators and resources lists, as well as provide you with resources that include questions to ask treatment providers, advice on insurance and payment and helpful tips when seeking treatment for your loved one.

I’m ready to talk to a Helpline Specialist. How do I get started?
Start by connecting with a Helpline Specialist in the manner that makes you feel most comfortable: by phone, email, text, or Facebook Messenger.

What if I want to talk to someone who personally has been in a situation like mine — like another parent whose child has struggled with substance use?
While our Helpline Specialists offer expert advice and guidance, it does help to talk to a peer who has been there. Peer-to-peer support can be extremely beneficial and provide insight as you work to help support your loved one who is struggling with substance use. To learn more about Parent Coaching, connect with a Helpline Specialist.

mother worried about son's addiction

"I felt listened to and validated when I placed the call. I feel more empowered and less like a failure as a mother because you truly understood what I'm going through."

Helpline caller