Get One-on-One Help

Call 1-855-DRUGFREE (1-855-378-4373) or complete our contact form to request a follow-up during operating hours.

  • Open Monday-Friday, 9am-5pm ET
  • Closed weekends and holidays
  • English and Spanish
  • Calls are free and confidential
  • Live Chat services are now available Monday-Friday, 5 pm-10 pm ET and Saturday & Sunday, 12 pm – 5 pm

Parent Helpline

Our Helpline is staffed by caring, master’s-level counselors ready to listen and begin helping any parent struggling with a child’s drug or alcohol use. They are here to speak with you confidentially, share information and help you find answers.

Helpline counselors listen to each caller’s story — the challenges, setbacks and emotions that come along with a child’s substance use. Next, they’ll propose a relevant course of action and share the best tools and resources to help you help your child, yourself and your family.

You were a safety net when I felt like I was drowning. You had resources to suggest and knew just what to say. Thank you for being there.

Helpline caller

telephone-support helpline parent

Parent Coaching

Depending on individual circumstances, callers may also be referred to Parent Coaching. The program pairs those seeking additional guidance and support with a trained parent volunteer who has also traveled the path of dealing with a child’s substance use.

Coaching takes place over the phone – over the course of about five calls – during approximately a six-week period. Coaches are versed in the techniques of Community Reinforcement and Family Training (CRAFT), a research-based approach shown to set the stage for positive outcomes. Parent coaches are there to listen, offer ideas and reaffirm that you aren’t alone in this struggle.

Parent Coaching relies on volunteers who generously lend their time and emotional energy, so availability is limited. However, Ask a Coach makes the collective wisdom and experience of those volunteers available to everyone. Search frequently asked questions, or submit your own, to get input from an experienced and trained parent coach.

Are you a parent who has struggled with a child’s substance use and are interested in becoming a volunteer coach? Contact us to learn more.

Our Helpline is not a crisis hotline. If you are in need of immediate or emergency services, please call 911 or a 24-hour crisis hotline such as the National Suicide Prevention Lifeline 1-800-273-TALK (8255) or the National Domestic Violence hotline 1-800-799-SAFE (7233).

"The experience was so great. I don't know if I could have made it without my parent coach. It's so different to hear from someone going through it. Just an amazing relationship and an incredible experience."

Parent Coaching Participant