When Casey was finally ready for treatment, the insurance company created more delays
Insurance prior authorization requirements delay care when a patient is willing to get treatment.
We were struggling to find a bed in rehab. Insurance got in the way, so we found a lot of obstacles there, unfortunately. It’s very frustrating to me because when an addict wants help, there should be no barriers ever. So she was continually keeping herself afloat, treading water while she was waiting for rehab and packing. We had settled on a rehab facility, and she was really excited about going and starting this new life, but unfortunately, she overdosed the night before. Literally sitting next to her packed suitcase.
Michelle’s story is taken from a video transcript and has been edited for clarity.