What to Look for – and What to Avoid – when Searching for an Addiction Treatment Program

researching treatment programs

Takeaways

It can be very difficult to assess good addiction treatment vs. bad addiction treatment. Here are some tips to help you navigate.

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The current opioid epidemic has unfortunately bred a slew of unethical businesses posing as legitimate addiction treatment for those struggling with drugs or alcohol. It’s unimaginable that there are those who would take advantage of families in crisis, but it’s a sad reality.

The stigma of addiction and the fear of being judged will often have families wait until the last minute to reach out for help. They often feel terrified, alone and desperate to find help for their loved one. Some providers will strategically prey upon this fear to get a young person into their so-called treatment program. For many families, this predatory behavior will appear to be a gift, a kind and compassionate stranger who can answer their prayers.

You are your child’s best advocate for finding the right type of treatment for your son or daughter and the best facility to provide it. Even well-meaning healthcare professionals or other individuals in your life may inadvertently point you in the wrong direction simply because addiction treatment is not their area of expertise.

Your family’s journey to recovery will be an ongoing learning process, and figuring out how to navigate the treatment system can be one of the biggest challenges. Do your research, ask for help, network with other parents, talk to addictions counselors, and don’t be shy about asking any prospective providers a lot of questions.

It’s recommended that you start with a trusted addictions counselor and not with an online search. Use the following as a quick reference guide to help form the questions you’ll ask and quickly eliminate any questionable providers from your list.

What to Look for in an Addiction Treatment Program

The following are markers of a quality treatment facility:

They have easily-identifiable contact information and a physical address. It should be like looking up a restaurant – can you easily find where they’re located and how to get in touch with a real person?

Their website has photos of real people, staff and facilities. Look for real-life representations of the space and the staff, as opposed to stock photography.

They’re accredited. While it’s not the be-all and end-all of confirming a quality treatment center, it’s a good sign if they possess the Joint Commission Accreditation for Addiction Treatment (JCAHO)’s Gold Seal for Behavioral Health; or a certification of the Commission on Accreditation of Rehab Facilities (CARF).

They have full-time staff with addiction counseling credentials. Full-time staff providing individual and group counseling treatment should have professional credentials, not just in recovery or educated in another field.

They understand and are equipped to handle co-occurring disorders if needed for your son or daughter. Quality programs will have co-occurring disorder treatment integrated into the curriculum or in dedicated tracks for anxiety, ADHD, trauma, eating disorders, gambling, etc. Rather than simply telling patients, “You can bring your other meds,” they are able to provide mental health assessments, identify appropriate interventions and prescribe medications if required. An addiction psychiatrist is on staff to provide treatment throughout one’s stay.

The program is gender- and age-appropriate. The developmental needs of a teen are very different than those of a young adult or adult. Similarly, the experiences of young women who have struggled with substance use are typically very different than those of young men. As a result, stronger treatment facilities will offer separate programming to address these differences rather than placing your child in a one-size-fits-all program.

They treat detox medically. Detox for alcohol and benzodiazepines require medical supervision to ensure seizures don’t occur. Make sure that, if the program offers detox, that they have 24-hour medical care and offer medication to alleviate specific symptoms of withdrawal like restlessness, nausea and diarrhea.

They practice evidence-based treatments. Ask if they practice life/coping skills and evidence-based treatments, such as:

It’s important to understand that these approaches are the foundation of group and individual counseling, not just knowledge that one or two counselors on staff are familiar with.

They readily provide their day-to-day schedule. Request to see a program calendar to see how the day is structured and supervised, which should include:

  • Group v. individual counseling sessions
  • Recreational activities
  • Chores or other responsibilities
  • Support groups
  • Weekday v. weekend programming structure

They include family as part of the process. Good treatment will have programs for family to be more involved as part of the process, beyond a simple phone check-in. Usually the family component includes education on substance use disorders, processing what has transpired in the family and ways the family can support their child’s recovery.

They have a very clear step-down or discharge process. Better facilities take continuing care seriously, and offer dedicated discharge planners to ensure all aftercare appointments are set up in advance of discharge. Some facilities offer to assign a mentor through a 12-step group or an alumni of the treatment center or will continue to call post-treatment to see how your child is progressing.

They are very clear and up-front about costs. There should be no surprises. Good programs will be very upfront about insurance deductibles, co-pay and other out-of-pocket costs (i.e. money for incidentals, food, recreational activities, etc.). Be sure to also ask about frequency and billing for urine screens and any other tests.

They have a policy on no “kick-backs” for referrals. Quality programs won’t pay for patient referrals and will not engage in patient brokering practices.

Download Questions to Ask Treatment Centers Workbook

Have specific questions to ask providers so that you can ensure that your son or daughter receives the best care possible for their addiction treatment.

Questions to Ask Treatment Programs

Red Flags for Addiction Treatment Centers

Conversely, there are some immediate “red flags” or warning signs of those treatment centers that they may not have your child’s best interest at heart:

☒ Their website makes it difficult to track down a physical address or talk to someone actually at the facility. Many websites have 800 numbers, which may not connect you with the actual facility you’re looking at, but rather are referral services who are paid for filling beds at treatment centers. Additionally, some websites use names similar to popular treatment centers, so you may think you’ve reached the reputable facility you were calling, but that isn’t the case.

☒ They use a lot of stock photography and enticing landscapes. Websites may feature beautiful beach scenes, mountain vistas and spa pictures to distract from the lack of actual facility pictures.

☒ Their only staff are people in recovery. While those who have gone through recovery themselves can be a major asset to your son or daughter as he or she approaches his or her own recovery, by no means should they represent the only staff. There should be professional clinicians with addiction counseling credentials providing evidence-based treatments.

☒ They have a “one-size fits all” approach to treatment. Your son or daughter shouldn’t be lumped in with a large, varied group (such as older adults), nor should his or her treatment be led by a single-style program. Rather, it should be personalized to his or her needs. 12-step programs are helpful to many during treatment, but this shouldn’t be the only element of the treatment program.

☒ They over-emphasize the “environment” of the facility and its amenities. While big-screen TVs, private rooms, and pools are nice amenities, they’re not treatment for addiction. Be wary of treatment centers who spend more time talking about the facility rather than their clinical services.

☒ They don’t have a thorough day-to-day schedule of activities, or won’t let you see one. Good programs will have lots of structure to define counseling sessions, recreational activities and responsibilities. If you ask and they are only able to give you verbal highlights or tell you that you must be enrolled in the program before seeing the specifics, be wary.

☒ They don’t have many options for family involvement. If “family involvement” for this program means a simple one-off call or visitation, it’s not likely to be a quality program. Good programs will recognize that the family’s role is paramount to the recovery process.

☒ They’re not clear on the step-down or discharge process. One of the most important parts of treatment is to have a plan for continuing care, when your son or daughter leaves the facility. Be cautious if everyone from the facility is discharged to the same sober living facilities and intensive outpatient programs. Good facilities have delineated staff roles to structure quality aftercare including vetting programs and professionals they are recommending.

☒ Their policy is to discharge your child without any supports if he or she relapses while at their facility. Programs should be designed to keep all participants safe, so addressing use of substances while in treatment is critical. That said, kicking someone out who relapses without any supports can be dangerous. Quality programs have procedures in place to address relapses, which may include sending the person to a detox facility for a few days or transferring them to another program.

☒ They are extremely murky on costs. Less reputable places will make claims of low, all-inclusive costs, but once your child arrives, you’re told that your insurance won’t cover certain charges and there is an unexpected out-of-pocket outlay. This is especially true for lab tests including urine screens, but may also apply for food, recreational activities, etc. Generally speaking, residential programs will ask for a drug screen on admission, and otherwise only after extended periods of time off campus. In outpatient programs, screens are done randomly, usually once or twice a week.

☒ They offer to find health insurance or waive deductibles. In some cases, unethical facilities will offer to “sign you up for insurance” and/or waive all or a portion of the co-pay. Once your child is in treatment, they may charge you for treatment that you thought would be covered by your child’s new insurance plan,

☒ They offer to pay for flights and hotels to get your child to treatment. Often using patient brokers, less reputable programs will offer incentives, such as free flights, hotels, massages, etc. to get your son or daughter to treatment. In most situations, it’s illegal to offer to fly your child to their facility as that’s considered a solicitation.

☒ They offer to pay for free recovery housing. Again, the offerings of something free that sounds too good to be true probably is.

☒ They talk about “curing” your child, especially in a short amount of time. Struggling with substance use and addiction is a process that usually follows an individual throughout his or her entire lifetime, and is not something that can be magically “fixed” in a short time. As nice as it sounds, claims of rapid detoxes and instantaneous recovery are not realistic and are plainly untruthful. Be very wary of bold claims like this.

☒ They claim that they have “high success rates.” Because every individual circumstance is different, and because relapse is extremely common with substance use, “success rates” don’t hold a lot of weight – particularly if they’re pitched in a “salesy” manner.

 
Bottom line: Some of this information is more qualitative than quantitative, making it more difficult to get a clear read on a program. Trust your gut as a parent. Do they “feel right”? Are they just telling you what you want to hear, since you’re eager to get your son or daughter into treatment as soon as possible? Are they easily accessible to answer your questions patiently? Use these questions as a guide and use your best judgment to protect your child and help him or her get healthy, safe, real treatment and get on the path to recovery.

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    diane

    November 17, 2017 at 4:19 PM

    I went to a rehab in 2006 in Florida. It was an awful experience.
    I was abandoned because I wanted a non 12 step recovery method.

    The program has a age and gender specific program. I was in treatment with women who i had nothing in common with.
    My boundaries were not respected. ( wanting to hug when i said no) Be aware of programs don’t respect the individual. please free to email me if you need more information on choosing a rehab.

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    Fr. Jack Kearney, M.Div., CATC IV, CATE

    November 14, 2017 at 8:54 PM

    Let me add: beware of treatment centers that do not list staff members. Most staff should be licensed or certified staff with license/cert numbers and correct initials clearly stated. In most states you should be able to look up the clinicians on a database and see if they are in good standing and whether or not they have ethics violations.
    I would also beware of centers that completely ban smoking or vaping. A good treatment center will try to help people quit smoking while inpatient, but to deny medical care to an addict just because he/she smokes is unethical.

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      diane

      November 17, 2017 at 4:20 PM

      i agree here in fl . so many rehabs that do not have proper staff.

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