Get One-on-One Help to Address Your Child’s Substance Use

Sometimes you simply need a one-on-one connection. We have trained and caring master’s-level specialists ready to help any parent struggling with a son or daughter’s drug or alcohol use. They are here to listen, help you find answers and make an action plan.

You can connect with our Helpline specialists in the following ways:

Our specialists will listen to your story — the challenges, setbacks, obstacles and myriad emotions that often go along with a child’s substance use. Given that there is no one-size-fits-all approach and each family is unique, they’ll propose a personalized course of action, offering the best tools and resources to help you help your child, yourself and your family.

All communications are confidential and services provided free of charge, with the exception of any messaging or data rates accrued via text message.

Learn more about what separates our parent services from treatment referral services you may see advertised >>


Talk on the phone with one of our specialists to tell your story and ask questions about the best ways to get help for your son, daughter or loved one.

  • Available Monday-Friday, 9am – 5pm ET
  • Closed weekends and holidays

Connect via Live Chat

Live chat with one of our specialists to receive the same help and support as on the telephone, with an additional level of privacy for anyone uncomfortable with or unable to speak on the phone.

  • Available Monday-Friday, 5 pm – 10 pm ET and
  • Saturday & Sunday, 12 pm – 5 pm ET

Send an Email

Send an email to begin getting personalized help. Our specialists will get back to you within 24-48 hours with an emailed response. To allow our specialists to provide the best help possible, please include as many details as possible in your message, such as:

  • Your son or daughter’s age
  • The primary drug you’re concerned about
  • Whether or not your child has been to or sought treatment
  • Any questions you may have

Send a Text Message to 55753

Send a text message to 55753 to begin getting personalized help. Our specialists will get back to you within 24-48 hours with a text message response. To allow our specialists to provide the best help possible, please include as many details as possible in your message, such as:

  • Your son or daughter’s age
  • The primary drug you’re concerned about
  • Whether or not your child has been to or sought treatment
  • Any questions you may have

If you’d prefer to use Facebook Messenger, the same messaging capabilities are available on that platform as well. Simply “Like” our page and click “Send a Message.”

A note on helplines:

If you’ve searched online for help or treatment for your loved one, you’ve likely encountered what are advertised as free treatment referral services. These services are frequently affiliated with private, for-profit treatment providers. Those providers may indeed offer reputable treatment, but it’s important to be well informed before engaging with a service that could be putting someone else’s bottom line above the best interests of your family. We are a nonprofit, and our services are made available for the sole purpose of helping you find the best solutions for your child and your family.

 
Our Helpline is not a crisis hotline. If you are in need of immediate or emergency services, please call 911 or a 24-hour crisis hotline such as the National Suicide Prevention Lifeline 1-800-273-TALK (8255) or the National Domestic Violence hotline 1-800-799-SAFE (7233).

telephone-support helpline parent

"You were a safety net when I felt like I was drowning. You had resources to suggest and knew just what to say. Thank you for being there."

Helpline caller

Parent Coaching

Depending on individual circumstances, you may be referred to Parent Coaching during your call to our Helpline. This program pairs those seeking additional guidance and support with a trained parent volunteer who has also traveled the path of dealing with a child’s substance use.

Coaching takes place on the phone – over the course of about five calls – during approximately a six-week period. Coaches are versed in the techniques of Community Reinforcement and Family Training (CRAFT), an evidence-based approach shown to set the stage for positive outcomes. Parent coaches are there to listen, offer ideas and reaffirm that you aren’t alone in this struggle.

If you’re interested in receiving parent coaching, begin by calling, live chatting with, or emailing our Helpline.

"The experience was so great. I don't know if I could have made it without my parent coach. It's so different to hear from someone who's gone through it. Just an amazing relationship and an incredible experience."

Parent Coaching Participant

You can also browse questions most frequently encountered by parents like you, and read what our Parent Coaches have advised, or submit your own question to be answered. Get started under Ask a Parent Who’s Been There.