Improve Your Client Services with Custom Telehealth and Digital Intervention Tools

    Expand your client services to reach more people in need. Our client relationship software — the same technology that powers the Partnership’s Helpline and Help & Hope by Text — is available to help you better serve your client base.

    Our behavioral health experts can help you build personalized telehealth programs, mobile interventions and provide valuable analytics and outcomes reporting. We provide the infrastructure for you to manage all client interactions along with tools to help you reach more people more efficiently and with greater impact. These include:

    A multi-channel communication engine. Clients can connect and interact with your staff or volunteers via phone, SMS, email, Facebook Messenger, and live-chat.

    A single user dashboard. Staff or volunteers will have one integrated stream of communication. Whether someone reaches out via text message, Facebook or email, your team focuses on the response, not toggling between channels.

    An assessment tool. You can develop and deploy custom assessments within the interaction, helping to tailor services to individual client needs. The tool provides data insights to understand your population, monitor outcomes and improve quality care and impact.

    An automated mobile intervention tool. You can create custom messaging interventions for your unique population needs. Your staff can choose from a base library of addiction and mental health content and customize to your needs.

    Who is using our tools

    Our custom client relationship platform powers our national helpline services. It has been used by major universities including Columbia University Medical Center, Northwell Health, NYU and the American Cancer Society, and state-based organizations such as the Drug-Free Work Place.

    Contact us

    To learn more about how we can help you improve client services, or to receive custom consulting on technology-based interventions, complete the form below.