The Partnership for Drug-Free Kids is a nonprofit organization providing support and guidance to families struggling with their son or daughter’s substance abuse. We empower families with information, support and guidance to get the help their loved one needs and deserves. And we advocate for greater understanding and more effective programs to treat the disease of addiction.

One-on-one support services are offered through our toll-free Helpline (855-DRUGFREE) which is staffed by trained and caring master’s-level counselors ready to help any parent who is struggling with their son or daughter’s drug or alcohol use. Counselors listen to each caller’s story — the challenges, setbacks and emotions that come along with a child’s substance use. Next, they propose a personalized course of action and share the best tools and resources for the family. The Helpline service has recently expanded to include Live Chat which provides the same help and support with an additional level of privacy for anyone uncomfortable speaking over the phone. Parents can also get in touch with the Counselors via email.

The Director of One-on-One Support Services will provide clinical and programmatic supervision and guidance to counseling staff. He or she will supervise, evaluate and support the development of the counseling staff including maintaining weekly supervision sessions and overseeing day to day job performance. The Director will also serve as a subject matter expert regarding opioids and medication-assisted treatment in particular.

Major Responsibilities

  • Manage the overall work of the Partnership’s Helpline, chat services, and other clinician-provided information and referral services
  • Ensure timely and accurate internal reporting, including playing an active role in development and implementation of new reports as needed to assess program effectiveness and achievement of desired outcomes
  • Plan, develop, conduct and/or arrange in-service training to maintain and improve staff competencies and optimal service delivery
  • Give constructive feedback and guidance to counselors when needed
  • Oversee compliance with Helpline policy and procedure manual. Assist with further development of and updates to the manual to ensure best practices
  • Personally respond to Helpline calls, with a focus on calls involving opioids and medication-assisted treatment
  • Serve as subject matter expert on opioids and medication-assisted treatment for the development and improvement of Partnership content including blog posts, newsletters and parent resources
  • Represent the Partnership’s Helpline in outreach/community education events
  • Perform other duties as assigned.


  • Strong commitment to the mission of the Partnership for Drug-Free Kids
  • LMSW/LCSW or MSW/BSW with experience in SUD field; other advance degree in psychotherapy or clinical counseling
  • 5+ years preferred of progressively responsible management experience, both clinical and administrative, in the field of substance abuse and addictive behaviors and experience supervising counselors/social workers
  • Computer literate; advance skills such as database applications are a plus
  • Prior experience working on a Helpline
  • Excellent organizational and time management skills
  • Excellent written and interpersonal communication skills
  • Fluency in written and spoken Spanish a plus

How to Apply

The Partnership is an equal opportunity employer that values diversity in the workplace and encourages candidates of diverse backgrounds to apply. Interested candidates should send resume and cover letter including salary history via email to No phone calls, please.