Get One-on-One Help

We have trained and caring master’s-level counselors ready to help any parent struggling with a child’s drug or alcohol use. They are here to listen, help you find answers and make an action plan. Call the Helpline, connect via live chat or email us to get help. All communications are free and confidential. Our services are made possible thanks to the generous support of donors.



Our counselors will listen to your story — the challenges, setbacks, obstacles and myriad emotions that often go along with a child’s substance use. Given that there is no one-size-fits-all approach and each family is unique, they’ll propose a personalized course of action, offering the best tools and resources to help you help your child, yourself and your family.

  • Available Monday-Friday, 9am – 5pm ET
  • Closed weekends and holidays
  • English and Spanish
  • Calls are free and confidential

Learn more about what separates our services from others you may see advertised >>

Connect via Live Chat



Live chat with one of our counselors to receive the same help and support with an additional level of privacy for anyone uncomfortable or not able to speak on the phone.

  • Available Monday-Friday, 5 pm – 10 pm ET and
  • Saturday & Sunday, 12 pm – 5 pm ET
  • English only
  • Chats are free and confidential

Email Us

In case you’re unable to call or chat at this time, or you simply prefer email, complete our contact form to request a personal follow-up from one of our counselors.

You were a safety net when I felt like I was drowning. You had resources to suggest and knew just what to say. Thank you for being there.

Helpline caller

telephone-support helpline parent

Parent Coaching

Depending on individual circumstances, you may be referred to Parent Coaching during your call to our Helpline. This program pairs those seeking additional guidance and support with a trained parent volunteer who has also traveled the path of dealing with a child’s substance use.

Coaching takes place on the phone – over the course of about five calls – during approximately a six-week period. Coaches are versed in the techniques of Community Reinforcement and Family Training (CRAFT), an evidence-based approach shown to set the stage for positive outcomes. Parent coaches are there to listen, offer ideas and reaffirm that you aren’t alone in this struggle.

Parent Coaching relies on volunteers who generously lend their time and emotional energy, so availability is limited. However, the Ask a Coach feature on our site makes the collective wisdom and experience of those volunteers available to everyone. You can search previously answered questions, or submit your own, to get input from an experienced and trained parent coach.

Are you a parent who has struggled with a child’s substance use and are interested in becoming a volunteer coach? Contact us to learn more.

"The experience was so great. I don't know if I could have made it without my parent coach. It's so different to hear from someone who's gone through it. Just an amazing relationship and an incredible experience."

Parent Coaching Participant

A note on helplines:

If you’ve searched online for help or treatment for your loved one, you’ve likely encountered what are advertised as free treatment referral services. These services are frequently affiliated with private, for-profit treatment providers. Those providers may indeed offer reputable treatment, but it’s important to be well informed before engaging with a service that could be putting someone else’s bottom line above the best interests of your family. We are a nonprofit, and our services are made available for the sole purpose of helping you find the best solutions for your child and your family.

 
Our Helpline is not a crisis hotline. If you are in need of immediate or emergency services, please call 911 or a 24-hour crisis hotline such as the National Suicide Prevention Lifeline 1-800-273-TALK (8255) or the National Domestic Violence hotline 1-800-799-SAFE (7233).